Business Terms of Service

1. Agreement and business use

These Terms govern StoryBam, StoryBam and related services operated by Rosetta Ventures FZ-LLC (“Rosetta”, “we”, “us”). By creating an account, connecting a professional account, accepting an invitation or using the Service, the customer agrees to these Terms. The Service is offered primarily for business and professional use. A person acting for a company represents that they have authority to bind it. Mandatory rights that cannot lawfully be excluded remain unaffected.

2. Service

The Service lets eligible businesses configure promotional reward campaigns, connect a professional Instagram account, receive supported Meta webhook events, generate limited QR/manual reward codes, deliver campaign responses and validate rewards. Features depend on subscription, configuration, third-party permissions, geography and platform availability. We may improve, replace or discontinue non-material features; material reductions will be handled reasonably and subject to mandatory law.

3. No Meta affiliation or delivery guarantee

StoryBam is independent from Meta and Instagram. Meta controls its login, APIs, webhooks, messaging, account restrictions and policies. We do not guarantee that every Story, tag, mention or message will be delivered, detected or processed, or that a third-party account will remain eligible. Delays, private-profile settings, deleted Stories, missing permissions, platform outages, rate limits or policy changes can prevent a reward workflow. Where a campaign depends on Story tags or mentions, eligibility may require the tag to come from a public Instagram account.

4. Customer responsibilities

The customer is solely responsible for the commercial promotion it creates, including reward availability, eligibility, wording, duration, redemption, staff training, taxes and compliance with consumer, advertising, promotional, contest, gambling, anti-discrimination, age-restriction and sector-specific laws. The customer must clearly disclose material limitations, including any public-profile requirement, and honour valid rewards according to its published campaign rules.

The customer must have all rights and permissions necessary for logos, photographs, fonts, copy, trademarks and other uploaded content; use only professional accounts it owns or is authorised to manage; keep account information accurate; grant operators the minimum necessary permission; and promptly remove access when a collaborator leaves.

5. Prohibited and improper use

The customer and every authorised user must not:

• use the Service for fraud, deception, phishing, impersonation, unlawful surveillance, harassment or discrimination;
• create misleading rewards, fabricate scarcity, refuse valid rewards arbitrarily, or collect data without a lawful basis and adequate notice;
• promote illegal goods or unlawfully target minors, or use age-restricted promotions without required controls;
• upload infringing, malicious, obscene or unlawful content;
• sell, transfer, scrape or combine Meta-derived data for advertising profiles, data brokerage or purposes unrelated to the connected feature;
• circumvent frequency limits, validation, access controls, API limits or security measures;
• reverse engineer, probe, overload, introduce malware, automate unauthorised traffic or access another customer’s workspace;
• share credentials or permit access by an unauthorised person.

We may suspend or restrict activity reasonably believed to create security, legal, platform or third-party risk. Suspension does not relieve the customer of obligations already incurred.

6. Campaign and reward records

A campaign that has not started and issued no reward may be permanently deleted. Once a campaign starts or issues a reward, it is archived rather than erased so that redemption and dispute history remains coherent. Active unredeemed rewards may be cancelled when a campaign is ended. Redeemed records remain historical.

The customer may modify campaign design during a live campaign. Each issued reward is linked to an immutable design revision used at issuance. Identical revisions are reused; distinct styles remain separate. Temporary card images are delivery artefacts, not permanent evidence, and are deleted according to the Privacy Policy. The structured reward and revision record is authoritative.

7. End-customer relationship

Rosetta supplies software to the participating business; it is not the merchant providing the underlying coffee, discount, admission, service or other reward. Unless Rosetta expressly states otherwise, the participating business is responsible for fulfilment, quality, availability, refunds, customer support and local promotion rules. Rosetta may assist with technical evidence but does not decide a merchant-consumer dispute.

8. Accounts, collaborators and security

Customers are responsible for actions taken through their account and by authorised users, except to the extent caused by Rosetta’s breach. Suspected compromise must be reported promptly. We may require authentication, reauthorisation or verification and may revoke sessions or tokens where reasonably necessary.

9. Fees, taxes and renewal

Fees, billing period, trial, limits, currency and renewal terms are those shown in the applicable checkout, order or subscription page. Prices may change prospectively on reasonable notice. Unless stated otherwise, fees exclude taxes. Customers must provide valid billing information and are responsible for applicable taxes other than taxes on Rosetta’s income. Non-payment may result in suspension or termination, subject to applicable notice requirements.

10. Customer content and licence

The customer retains ownership of its content. It grants Rosetta a non-exclusive, worldwide, limited licence for the term of the account to host, reproduce, format and transmit that content only as necessary to operate, secure and support the Service and comply with law. The licence ends when content is deleted, subject to protected backups, legal retention and previously generated operational records.

11. Rosetta intellectual property

The Service, software, interface, documentation, rendering system and associated intellectual property belong to Rosetta or its licensors. Subject to payment and compliance, Rosetta grants a limited, revocable, non-transferable right to use the Service internally for the customer’s business. No source-code, trademark or ownership right is transferred.

12. Privacy and platform compliance

Processing is described in the Privacy Policy. Each party will comply with data-protection law applicable to its role. The customer must provide any end-user notice and lawful basis required for its campaign. Meta/Instagram use is also subject to Meta’s terms and policies. If a customer instruction would violate law or platform requirements, Rosetta may refuse it.

13. Availability, maintenance and beta features

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Planned maintenance, emergency work and third-party incidents may affect availability. Beta or preview features may change and are provided for evaluation unless expressly included in a paid commitment.

14. Warranties and disclaimers

Rosetta warrants that it will provide the Service with reasonable skill and care. Except for express commitments and warranties that cannot lawfully be excluded, the Service is provided “as available”. Rosetta does not warrant a particular marketing result, revenue, engagement level, number of tags, reward conversion, continued third-party permission or uninterrupted delivery by Meta, Instagram, internet, hosting or payment providers.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or loss of profit, revenue, goodwill, anticipated savings or data, except where such exclusion is prohibited. Rosetta’s aggregate liability arising from the Service will not exceed the fees paid or payable by the affected customer for the Service during the twelve months preceding the event giving rise to the claim.

Nothing excludes liability that cannot lawfully be limited, including fraud, wilful misconduct, gross negligence where non-excludable, death or personal injury caused by negligence, or violation of mandatory consumer or data-protection rights. Limitations apply only to the extent they are fair and enforceable in the relevant jurisdiction.

16. Customer indemnity

To the extent permitted by law, the customer will defend and indemnify Rosetta against third-party claims, penalties, losses and reasonable costs arising from the customer’s unlawful campaign, failure to honour its reward, infringement by customer content, unauthorised account connection, breach of Sections 4 or 5, or violation of law or Meta policy. This does not apply to the extent a claim was caused by Rosetta’s breach, negligence or misconduct. Rosetta will give reasonable notice and permit reasonable control of the defence, without allowing settlement that improperly admits liability for Rosetta.

17. Suspension, login deletion and business closure

Either party may terminate according to the subscription terms. Rosetta may suspend immediately for a credible security threat, fraud, unlawful use, platform demand or material breach requiring urgent action; otherwise, Rosetta will ordinarily provide notice and a reasonable opportunity to cure.

Deleting a personal login starts a recoverable 14-day deletion flow. Authentication sessions, memberships and preferences are removed immediately, while the authentication user is purged after the recovery window unless the account is restored first. If the person deleting their login is the sole primary owner of an active workspace, that workspace is closed automatically as part of the deletion; a workspace that has another primary owner is not closed, and only that person's access is removed. Closing a workspace ends campaigns, cancels active rewards, disconnects integrations, revokes operators and removes operational media, and closed workspaces are not restored if the login is recovered. The workspace is then marked for later operational purge handling, while a restricted tax/accounting snapshot may be retained for seven years or longer where law, audit or dispute requires it. Terms intended by their nature to survive will survive.

18. Force majeure

Neither party is responsible for delay caused by events beyond reasonable control, including widespread network or cloud failure, third-party platform action, governmental measure, natural disaster, conflict or labour disruption, provided the affected party uses reasonable efforts to mitigate.

19. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates and the applicable laws, regulations and rules of the Emirate of Ras Al Khaimah and Ras Al Khaimah Economic Zone Authority (RAKEZ), excluding conflict-of-law rules. Subject to mandatory rights and any agreed arbitration or order form, the competent courts of Ras Al Khaimah, United Arab Emirates, will have jurisdiction. Before filing proceedings, the parties will attempt in good faith for thirty days to resolve a written dispute. This clause does not prevent urgent injunctive relief or a complaint to a competent regulator.

20. Affiliate programme

Approved affiliates may receive a commission for customers attributed through their referral code or link. Affiliate access is separate from customer/operator access: the same email credentials may authenticate both areas, but an affiliate account is not automatically a customer workspace or an operator membership.

Unless a written agreement states otherwise, the affiliate commission is 20% of the net subscription amount actually received from each attributed customer. The commission continues for as long as that customer keeps paying and remains validly attributed; it is not limited to the first twelve months.

Affiliates may choose a first-month customer reward, up to 50% off. That reward applies only to the customer’s first month. Because commission is calculated on the amount actually paid, a 50% first-month discount also makes the first commission 50% lower; later eligible months return to the normal 20% commission if the customer continues paying without that first-month discount.

Commissions may be withheld, adjusted or cancelled for refunds, chargebacks, fraud, abuse, duplicate attribution, cancelled subscriptions, tax or fee corrections, policy violations, suspended affiliate status, or other invalid transactions. Payout timing and method may depend on identity, tax, invoice and payment checks.

21. General

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder continues. Failure to enforce is not a waiver. The customer may not assign the agreement without consent, except with a genuine corporate reorganisation or sale that does not reduce protections; Rosetta may assign to an affiliate or successor with notice. These Terms, the Privacy Policy, order and any signed data-processing terms form the agreement and supersede prior statements about the Service.

22. Changes and contact

Material changes will apply prospectively with notice reasonably appropriate to their effect. Continued use after the effective date constitutes acceptance where permitted; if mandatory law requires express consent, it will be requested. Questions or legal notices may be sent to info@storybam.com.