Support
Help & support.
Answers to common questions and a direct line to the StoryBam team.
Contact us
We usually reply within one business day.
Email supportinfo@storybam.com
Frequently asked questions
How do customers get a reward?
A customer tags your Instagram account in a public story. StoryBam automatically sends them a QR code by direct message. They show the QR at your counter and your staff scans it to validate the reward.
How does my staff validate a QR?
Open "Scan QR" from the dashboard, point the camera at the customer's QR code, or type the code manually. A valid code shows the reward and is marked as used so it cannot be reused.
What is the difference between an owner, a manager and an operator?
Owners have full control including billing and settings. Managers can create or edit campaigns and view insights. Operators (scan-only) can validate QR codes. You set these permissions in "Manage operators".
How do I end or schedule a campaign?
Open the active campaign to end it, or create a new campaign with a future start date to schedule it. Ended campaigns move to "Campaign history".
How do I delete my data or account?
See the Data deletion page for how stored Instagram data is removed, or manage your login from your profile.